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Politique de remboursement

Returns Policy

UK Returns

At Countryside Greetings, we take great care to ensure that every order leaves us in perfect condition. As many of our products, including greeting cards, notecards, postcards and other low value gifts, are inexpensive to purchase and costly to return, we are unable to accept returns on these items unless they are faulty or damaged.

We are happy to accept returns on higher value products, including framed prints, provided that:

  • The return is requested within 7 days of receiving your order.
  • The item is returned unused and in its original condition and packaging.
  • The customer is responsible for the cost of return postage unless the item is faulty or has been supplied in error.

To request a return, please email sales@countrysidegreetings.co.uk, quoting your order number and the reason for the return.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us as soon as possible, ideally within 48 hours of delivery, and include photographs of the damage where possible.

We will assess each case individually and will arrange either:

  • A replacement item, or
  • A full refund,

depending on the nature of the damage and product availability.

International Returns

Unfortunately, we are unable to accept returns on international orders, including orders shipped to Europe, North America, Australia and the rest of the world.

If an item arrives damaged in transit, please contact us promptly with photographs of the damage. We will always work with you to provide an appropriate replacement or refund where the item has been damaged or is faulty.

Refund Processing

Where a refund is agreed, it will be issued to your original method of payment as soon as possible. Please note that it may take several working days for your bank or card provider to process the refund.

Import Taxes & Customs Charges

Orders shipped outside the United Kingdom may be subject to import taxes, customs duties, GST, HST, VAT or postal handling charges imposed by the destination country. These charges are not included in the purchase price or shipping costs and are the responsibility of the recipient. Countryside Greetings is unable to reimburse any customs charges or import taxes applied by overseas authorities.