Terms of service

Terms of Service

Last Updated: August 2026

Welcome to Countryside Greetings

Welcome to the Countryside Greetings website. These Terms of Service govern your use of www.countrysidegreetings.co.uk and any purchases made through our online store.

Throughout these Terms, "Countryside Greetings", "we", "our", and "us" refer to Countryside Greetings, Rosehall Farm, Alcester, Warwickshire, B49 6EB, United Kingdom.

By accessing our website, browsing our collections, or purchasing our greeting cards, gifts, prints and countryside-inspired products, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns Policy.

Our online store is securely hosted by Shopify Inc., providing a safe and reliable ecommerce platform.

1. Using Our Website

By using this website you confirm that:

You are at least 18 years of age, or have the permission of a parent or legal guardian.
You will use this website only for lawful purposes.
You will not misuse the website, introduce malicious software, attempt unauthorised access or interfere with its operation.
All information you provide when placing an order is accurate and up to date.

We reserve the right to refuse service or cancel orders where we believe these Terms have been breached.

2. Products

Countryside Greetings specialises in:

Greeting Cards
Christmas Cards
Country Gifts
Wildlife & Nature Gifts
Horse & Equestrian Gifts
Dog & Pet Gifts
Shooting & Country Sports Gifts
Fine Art Prints
Bone China Mugs
Home & Kitchen Gifts
Stationery

Every effort is made to ensure product descriptions, images and colours are as accurate as possible. However, colours may vary depending on your monitor or device.

As many of our products are individually produced or manufactured in batches, slight variations may occasionally occur.

We reserve the right to discontinue products or limit quantities without notice.

3. Prices

All prices are shown in Pounds Sterling (£ GBP) unless otherwise stated.

Prices may change without notice.

If a pricing error occurs we reserve the right to cancel or amend an order before dispatch.

4. Orders

Once an order has been placed you will receive an order confirmation by email.

Acceptance of your order takes place only when your goods have been dispatched.

If we cannot fulfil your order we will contact you and issue a full refund where appropriate.

5. Payment

Payments are processed securely through Shopify and its authorised payment providers.

Countryside Greetings does not store your payment card details.

6. Shipping & Delivery

Delivery times shown on our website are estimates only.

Whilst we make every effort to dispatch orders promptly, we cannot accept responsibility for delays caused by:

Royal Mail
Courier companies
Customs authorities
Severe weather
Industrial action
Circumstances beyond our reasonable control

International customers are responsible for ensuring goods comply with local import regulations.

Orders shipped outside the United Kingdom may be subject to:

Customs duties
Import taxes
GST/HST
VAT
Postal handling fees

These charges are the responsibility of the customer and are not included in our prices unless expressly stated.

7. Returns & Refunds

Please refer to our separate Returns Policy for full details.

In summary:

Low value items such as greeting cards are generally non-returnable unless faulty.
Higher value products, including framed prints, may be returned within our stated return period.
Damaged or faulty items will be replaced or refunded where appropriate.
International orders are generally non-returnable unless damaged or supplied incorrectly.

8. Intellectual Property

Unless otherwise stated, all content on this website is owned by Countryside Greetings or used under licence.

This includes:

Photographs
Product images
Logos
Artwork
Product descriptions
Website design
Graphics
Written content

Many artworks featured on this website are protected by copyright and are reproduced under licence from the respective artists or their estates.

No material may be copied, reproduced, distributed or used commercially without our prior written permission.

9. User Content

If you submit reviews, comments or photographs to Countryside Greetings you grant us permission to display them on our website and marketing materials.

You confirm that any content submitted:

Is accurate.
Does not infringe another person's copyright.
Is not unlawful, abusive or offensive.

We reserve the right to remove any content without notice.

10. Third Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only.

We are not responsible for the content, security or privacy practices of external websites.

11. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access.

Maintenance, technical issues or circumstances beyond our control may occasionally affect availability.

12. Limitation of Liability

To the fullest extent permitted by law, Countryside Greetings shall not be liable for:

Indirect losses
Loss of profits
Loss of business
Loss of data
Consequential damages

Nothing in these Terms excludes liability where such exclusion is prohibited by UK law.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be published on this page.

Continued use of the website constitutes acceptance of any revised Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact:

Countryside Greetings
Rosehall Farm
Alcester
Warwickshire
B49 6EB
United Kingdom

Telephone: +44 (0)1789 778603

Email: sales@countrysidegreetings.co.uk